Frequently Asked Questions
Everything you need to know about shopping at MOCA Store
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unused condition with all tags attached. Please visit our returns portal to start a request.
Which payment methods do you accept?
MOCA Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on MOCA Store authentic?
Yes, we guarantee that all products sold on our store are 100% authentic and sourced directly from authorized distributors and manufacturers.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team; after that, the order may already be in the shipping process.